CUSTOMER SUCCESS ASSOCIATE

Everseat’s mission is to improve timely patient access to healthcare providers, and to improve the efficiency with which healthcare practices operate.  Every day, appointments go unfilled due to cancellations and no shows. Patients are not aware of appointment vacancies and, as a result, they routinely wait for weeks to be seen. Everseat’s software solutions address these issues, enabling patients to see their doctors more quickly and helping doctors reduce appointment vacancy rates.  We are changing the way patients manage their healthcare and the way practices operate, and you can be a part of a great team that is leading the charge. Customer success associates implement Everseat solutions, train new customers, and provide ongoing support to clients and patient end users to ensure their success.

Responsibilities:

  • Manage implementation projects including integrations with client practice management systems, set up, training, and go live
  • Conduct meetings with clients to complete implementation tasks and provide regular updates to stakeholders about the implementation timeline
  • Serve as a subject matter expert on the solutions we provide for patient access and healthcare scheduling
  • Proactively guide customers from adoption to full utilization of Everseat products
  • Provide software support for clients and end users
  • Work collaboratively with colleagues across the company to answer client questions, implement new ideas, and share feedback from customers
  • Cultivate trusting relationships with the customers of varying backgrounds, personality types, and roles at the client organization
  • Assist colleagues with product development, marketing, and sales, serving as product expert

Qualifications and skills:

  • Passion for healthcare technology
  • Can-do attitude
  • Project management experience
  • Superior oral and written communication skills
  • Ability to create processes and complete projects in an unstructured environment
  • Resilient, able to face new challenges daily
  • Relentless focus on process improvement and driving efficiency
  • Self motivated and able to work independently
  • Deep experience with business software tools and social media platforms
  • Bachelor’s Degree or higher
  • 1-4 years of relevant experience

Contact information:
jobs@everseat.com